For Registered Housing Providers
Excess Cold Intervention Programme
Find the homes at risk of excess cold, support the households living in them, and evidence the impact, all in one service from WattsWatt.
Awaab's Law · Phase 2
20
days to go
Excess cold comes into scope for social landlords in England on 30 November 2026.
What does it require?The legal requirement
Awaab's Law: Excess Cold. There is no fixed temperature cut-off, so you need to assess the home, the risk and the household.
Emergency hazard
24 hours
Investigate and make safe if confirmed. Urgency depends on the risk and the people affected.
Significant hazard
10 working days
To investigate the potential hazard.
Then
+5 working days
To make the home safe after the investigation.
Cold at home?
Tenants will need to report which rooms they can heat, what has failed, and any household vulnerabilities.
Source: MHCLG, Awaab's Law Phase 2 Guidance and Hazards Guidance (2026).
How the service works
Four stages, from raw property data to evidence you can show your board and regulator.
Analyse housing data
Review property and heating records. Identify priorities for support.
Present the findings
- Heating system type
- Homes under-heating (affordability)
- Homes over-heating (heat loss)
Support households
- Identify best value tariff
- Energy efficiency support (phone service)
- Free referral to benefit check service
- Heating system upgrade
- Thermal efficiency upgrade
Evidence the impact
Report on support, comfort, affordability and referrals. Guide further action.
Access a live impact dashboard with instant report generation.
Know where to start
We combine your property and heating records with address-level analysis to give you a portfolio view of where excess cold risk sits.
WattsWatt / Excess Cold Intervention
Housing provider dashboard
10,000 homes in scope · Illustrative data for mock-up
Homes in scope
10,000
Homes in intervention scope
Under-heating homes
2,200
22% · Not enough heat for comfort
Heat-loss risk homes
1,500
15% · More heat needed to stay warm
Energy account type
Households by payment method
Use account type to shape tailored support and tariff checks.
Heating system installed
Homes by primary system
Prioritise support
See which homes are under-heating (affordability) or losing heat, so help reaches the highest risk first.
Tailor the help
Use account type, such as pay-as-you-go or credit, to shape tailored support and tariff checks.
Target upgrades
Heating system type shows where a heating or thermal efficiency upgrade could make the difference.
Support for every household
Free to all tenants at wattswatt.co.uk. Households register, log in whenever they choose, and can download their home health check.
Never overpay guarantee
Every UK household can access the best value tariff.
Smart data-led
Households' smart data can inform time of use tariff options.
Home health check
EPC data informs a home health report identifying areas of improvement for greater energy efficiency.
Eco schemes check
Overlaid with tenure and benefit award questions, households can identify scheme eligibility.
Eco upgrade check
Able to pay households can see a list of ways to improve their energy efficiency.
WattsWatt Pro for your team
A platform that lets housing officers and advisers hand-hold tenants through their energy options every step of the way. Create unlimited logins, with every step scripted so no training is required. Teams pay a monthly fee, tiered by the number of new clients added.
On a call with a tenant, an agent can
- Check tariffs
- Check home health
- Check eligibility for schemes
- Advise on able to pay options
- Talk through energy efficiency
- Share case notes via email
- Give the customer a link to access their WattsWatt account
Measure what you deliver
- Total heat hours delivered, and the average per household
- Households assisted, month by month over 12 months
- Progression and switch rates, and active agents
- Track the impact of each agent and/or organisation
- Filter by period and export to CSV
Citizens Advice Partnership
Working with frontline advice
WattsWatt partners with Citizens Advice, bringing independent energy support to the advisers who help households every day.
Choose your intervention
Start with the data, then build up the level of support that fits your homes.
Find the risk
- A full address search to gather data and analysis
- A full healthy home building pathology survey
- Ongoing monitoring to identify under-heating or under-ventilating risk
Reach your tenants
- A letter from you informing the tenant about WattsWatt features
- A letter from you inviting the tenant to call an agent for support (using WattsWatt Pro)
Improve the home
- Heating system upgrade
- Insulation and ventilation upgrade
- Health improvement monitoring
Why WattsWatt is different
Not another comparison site. An independent national energy service.
Shows tariffs from every UK supplier, and instantly shows the cheapest
Independent and impartial: we never charge suppliers to show tariffs
Generates a Home Health Report and checks eligibility for government schemes
Shows low-carbon options, with a telephone number to call
Part of a wider public health effort
WattsWatt is one of a variety of innovations created by public health innovators Lisa Malyon and Richie Pearce. Their other services sit alongside it.
Ready to get your homes winter-ready?
Tell us a little about your homes and what you're looking for, and our team will be in touch about the Excess Cold Intervention Programme.
0330 633 8811 (local rate)